ChillPariz Return Policy

Effective Date: January 3, 2025

At ChillPariz, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we are here to help. This Return Policy outlines the terms and conditions for returning products purchased from our website www.chillpariz.com.

By purchasing from ChillPariz, you agree to the terms outlined in this Return Policy. Please read it carefully.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Timeframe: You must initiate the return process within 30 days from the date of delivery.
  • Condition: The item must be unused, in its original condition, and in its original packaging (if applicable).
  • Proof of Purchase: You must provide proof of purchase (e.g., order number, receipt, or email confirmation).
  • Non-returnable Items: Certain items are not eligible for return. These include, but are not limited to:
    • Personalized or custom products
    • Gift cards
    • Perishable goods (e.g., consumable products)
    • Sale or clearance items (unless specified otherwise)

If you are unsure whether your item qualifies for a return, please contact us at info@chillpariz.com before returning the product.

2. Return Process

To initiate a return, please follow these steps:

  • Step 1: Contact us at info@chillpariz.com or call (706) 895-2711 to request a return authorization. Please provide your order number and the reason for the return.
  • Step 2: Our customer service team will provide you with instructions on how to return the item, including the return shipping address. In some cases, we may provide a return shipping label, which you can use to send the product back to us.
  • Step 3: Pack the item securely in its original packaging, if possible, and include all original accessories and parts.
  • Step 4: Ship the item back to us using a trackable shipping service. We recommend using a service that offers insurance, as we cannot be held responsible for lost or damaged returns.

Return Shipping Costs:
You are responsible for the cost of return shipping unless the item is defective, damaged, or an error occurred in processing your order. If your return is the result of a mistake on our part, we will cover the return shipping costs.

3. Refunds

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If your return is approved:

  • Refund Method: The refund will be processed to your original method of payment. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
  • Restocking Fee: We do not charge a restocking fee for returns unless the item is returned in damaged or unsellable condition.

Partial Refunds:
If an item is returned in a condition that does not meet our return policy (e.g., damaged, missing parts), we may issue a partial refund. The amount of the refund will be determined based on the condition of the returned item.

4. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures that you receive the correct product and can take advantage of any available promotions.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@chillpariz.com or call (706) 895-2711. We will provide you with a return shipping label at no cost and either send you a replacement item or issue a full refund. To expedite this process, please include photos of the damaged or defective item in your return request.

Damaged items:
If your package is visibly damaged during transit, please make a note of it with the carrier when accepting the package and contact us right away.

6. Non-returnable and Final Sale Items

Certain products are not eligible for returns due to hygiene, safety, or other reasons. These items include, but are not limited to:

  • Gift cards
  • Clearance or sale items (unless otherwise specified)
  • Personal care products (such as skincare items, bath products)
  • Custom or personalized items

Please review the product details and description before purchasing. If you are unsure whether an item qualifies for a return, do not hesitate to contact us for clarification.

7. International Returns

If you are returning an item from outside the United States, please note that return shipping fees will be your responsibility. Additionally, any customs duties or taxes associated with the return are also your responsibility. We recommend using a trackable shipping service to ensure that your return is successfully delivered.

8. Return Exceptions

We reserve the right to refuse returns for items that do not meet the conditions outlined in this policy. In these cases, the item will be returned to you, and no refund will be issued.

9. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us at: