ChillPariz Shipping Policy

Effective Date: January 3, 2025

At ChillPariz, we are dedicated to providing our customers with a smooth and reliable shipping experience. This Shipping Policy outlines the terms and conditions for shipping products purchased from our website www.chillpariz.com. By placing an order, you agree to the terms outlined in this policy. Please read the following carefully before making a purchase.

If you have any questions regarding shipping, feel free to contact us:

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to accommodate our customers’ needs. The available shipping methods depend on your location, and delivery times may vary based on the shipping method chosen.

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-3 business days.
  • Priority Shipping: Typically delivered within 1-2 business days.
  • International Shipping: Delivery times vary based on destination; typically, international orders arrive within 7-21 business days.

Note: All shipping times are estimates and can be affected by factors beyond our control, such as weather, holidays, or carrier delays.

2. Shipping Costs

Shipping costs depend on the following factors:

  • Order Size and Weight: Larger and heavier orders may incur higher shipping fees.
  • Shipping Method: Faster shipping options (such as expedited or priority shipping) typically incur higher costs.
  • Destination: Shipping fees vary depending on the delivery address, especially for international orders.
  • Promotions: Occasionally, we may offer free shipping promotions, which will be clearly communicated during checkout.

The total shipping cost will be calculated at checkout based on your selected shipping method and delivery address.

3. Order Processing Time

  • Order Processing: Orders are processed within 1-2 business days from the time of purchase. Please note that this does not include weekends or holidays. If you place an order during a sale or peak season, processing times may be slightly longer.
  • Order Confirmation: Once your order is processed and shipped, you will receive an order confirmation email along with a tracking number, so you can monitor the status of your shipment.
  • Delays in Processing: In rare cases, we may experience delays in processing due to inventory issues or high demand. If there is an unexpected delay with your order, we will notify you via email and provide an updated shipping timeline.

4. Shipping Restrictions

  • Domestic Shipping: We currently ship to all U.S. states and territories. Certain remote locations may incur additional shipping charges or extended delivery times.

  • International Shipping: We offer international shipping to select countries. International shipping fees are calculated at checkout, and the customer is responsible for any customs duties, taxes, and fees required by the destination country.

    To see if we ship to your location, please enter your shipping address during checkout, and the available shipping options will be displayed.

  • P.O. Boxes and APO/FPO Addresses: We can ship to P.O. Boxes and military addresses (APO/FPO). However, please note that delivery may take longer to these addresses, and certain shipping methods may not be available.

5. Tracking Your Order

After your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website.

If you have any questions or issues regarding tracking, please contact our customer service team at info@chillpariz.com, and we will assist you.

6. Shipping Issues and Address Corrections

  • Incorrect Shipping Information: It is the customer’s responsibility to provide accurate shipping information during checkout. If you notice an error in your shipping address after placing an order, please contact us as soon as possible to correct the information before the order is shipped.

    If an order is shipped to an incorrect address provided by the customer, we are not responsible for lost or delayed shipments. You may need to work with the carrier to resolve the issue, or you can initiate a return once the item is delivered.

  • Failed Deliveries and Returned Packages: If your package is returned to us due to incorrect shipping details, failed delivery attempts, or refusal of delivery, we will contact you to arrange for reshipment. Additional shipping fees may apply.

  • Carrier Delays: While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by the carrier. If there is an issue with the carrier, we will work with them to resolve the issue, but please note that delays due to weather, holidays, or other carrier-related issues are out of our control.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to track down the package. In some cases, we may offer a replacement or refund if the package is confirmed lost. However, we cannot guarantee a replacement or refund for packages lost by the carrier unless the loss is confirmed by the shipping carrier.

  • Damaged Packages: If your package arrives damaged, please contact us right away at info@chillpariz.com or (706) 895-2711. Please provide photos of the damaged item and packaging. We will assist you with a return, replacement, or refund, depending on the nature of the damage and our investigation of the issue.

8. Signature Requirements

For high-value orders, we may require a signature upon delivery to ensure secure receipt. If a signature is required, it will be noted in your shipping confirmation email.

9. International Orders and Customs Duties

For international orders, please be aware of the following:

  • Customs Duties and Taxes: You may be subject to customs duties, taxes, and fees depending on the laws of the country where the package is being delivered. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information.

  • Customs Delays: Customs processing can sometimes delay shipments. While we do our best to ensure timely delivery, we are not responsible for delays caused by customs processing.

10. Contact Us

If you have any questions or concerns about shipping, please contact us: